Caldwell Private Health
These Terms and Conditions (the "Terms") are a binding agreement between you and Caldwell Health LLC, doing business as Caldwell Private Health ("Caldwell," "we," "us," or "our"), governing your access to and use of the website located at caldwellreserve.com and any related pages, forms, applications, and content (collectively, the "Site").
By accessing or using the Site, you accept these Terms. If you do not agree, do not use the Site.
The Site and our services are intended solely for individuals who are at least eighteen (18) years of age and physically located in a state where our affiliated clinicians are licensed to practice. By using the Site, you represent that you meet these requirements and that all information you provide is accurate and complete.
We reserve the right to decline service to any person for any lawful reason, including clinical inappropriateness, jurisdictional limitations, or capacity constraints.
The Site is informational only. Content published on the Site — including articles, podcasts, videos, protocols, lab explanations, and educational material — is provided for general informational purposes and does not constitute medical advice, diagnosis, or treatment.
Using the Site does not make you a patient. Submitting a contact form, completing a questionnaire, requesting a consultation, or purchasing a laboratory panel does not by itself create a physician-patient relationship. That relationship is established only after you have been formally accepted, have completed the required consent and intake documentation, and have been evaluated by a licensed clinician.
Do not delay care. Never disregard professional medical advice or delay seeking it because of something you read on the Site. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. We do not provide emergency or urgent care services and our communication channels are not monitored on a continuous basis.
Caldwell provides concierge health and performance optimization services on a private-pay, membership basis. Our model includes laboratory testing, telehealth consultations with licensed clinicians, coordination of at-home specimen collection, personalized training and nutrition programming, and ongoing member support.
Telehealth. Clinical services are delivered primarily by telehealth. Telehealth has limitations, including the inability to perform a hands-on physical examination, and may not be appropriate for every condition. These limitations are described in the informed consent documents you will review before treatment.
Private pay only. We do not participate in Medicare, Medicaid, or any commercial insurance plan. We do not bill insurance, and we make no representation that any fee paid to us will be reimbursed by a third-party payor. You are solely responsible for all fees.
No guarantee of outcome. Individual results vary. Nothing on the Site or in any communication constitutes a warranty, guarantee, or assurance of any particular health, performance, body composition, or laboratory outcome.
Testimonials and endorsements. Any testimonial, review, before-and-after comparison, or case example appearing on the Site or in our marketing reflects the experience of one individual and is not representative of what any other person should expect. Where a person providing a testimonial has a material connection to Caldwell — including any ownership interest, employment or contractor relationship, family relationship, or receipt of free or discounted services or other compensation — that connection is disclosed alongside the testimonial.
Medications and supplements. Any prescription medication is prescribed solely at the independent clinical discretion of a licensed clinician, is dispensed by third-party pharmacies, and is billed separately from membership fees. Supplements are not evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Fees for laboratory panels, consultations, and membership are disclosed to you before you are charged and are set out in the Membership Agreement and financial agreement you sign. Pricing on the Site, if any, is subject to change at any time prior to purchase.
By providing your email address or mobile number, you consent to receive electronic communications from us relating to your inquiry, services, scheduling, and account.
Text messages. If you consent to receive text messages, message and data rates may apply and message frequency varies. Reply STOP to opt out or HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing any service.
Marketing email. You may unsubscribe from marketing emails at any time using the link in any marketing message. We will continue to send transactional and service communications necessary to administer your account and care.
Do not send clinical information through the Site. General website forms, standard email, and standard SMS are not secure channels. Do not transmit medical records, diagnoses, medication lists, or laboratory results through them. Secure, HIPAA-compliant channels are provided to members.
Electronic signatures. You agree that electronic signatures, consents, and records satisfy any legal requirement that such communications be in writing.
Wireless carriers are not liable for delayed or undelivered messages.
You agree not to:
We may suspend or terminate your access to the Site at any time, with or without notice, for any violation of these Terms.
The Site and all content on it — including text, copy, protocols, educational materials, photographs, video, audio, graphics, layout, and the Caldwell and Caldwell Private Health names, logos, and trade dress — are owned by Caldwell or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, revocable, non-exclusive, non-transferable license to access and view the Site for your personal, non-commercial use. All other rights are reserved. You may not use our marks without prior written permission.
Your submissions. If you send us feedback, suggestions, or other non-clinical materials, you grant us a perpetual, worldwide, royalty-free license to use and display them in connection with our business.
Testimonials. We will not publish your name, image, likeness, testimonial, or any statement describing your care, results, or laboratory values without your separate, signed HIPAA authorization. That authorization is revocable in writing at any time as to future use. A general license granted under this section does not substitute for it.
The Site may link to or integrate with third-party services, including laboratories, pharmacies, scheduling platforms, payment processors, and content hosted elsewhere. We do not control those services and are not responsible for their content, availability, practices, products, or terms. Your dealings with third parties are solely between you and them.
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Protected health information is governed by our separate Notice of Privacy Practices.
THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT CONTENT IS ACCURATE, COMPLETE, OR CURRENT.
Nothing in this section limits any warranty or obligation that cannot be disclaimed under applicable law, and nothing in these Terms limits the professional obligations of licensed clinicians to their patients.
TO THE FULLEST EXTENT PERMITTED BY LAW, CALDWELL AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
This section does not apply to claims arising from the provision of professional medical services, which are governed by applicable Florida law and the consent documents you sign, and does not limit liability for gross negligence, willful misconduct, or any liability that cannot be limited by law.
You agree to indemnify, defend, and hold harmless Caldwell and its owners, officers, employees, contractors, and agents from any claim, demand, loss, liability, or expense, including reasonable attorneys' fees, arising out of your use of the Site, your violation of these Terms, your violation of any law, or your infringement of any third-party right.
Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.
Informal resolution first. Before initiating any formal proceeding, you agree to contact us at the address in Section 18 and attempt in good faith to resolve the dispute for a period of thirty (30) days.
Arbitration. Any dispute arising out of or relating to these Terms or the Site that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its applicable rules, before a single arbitrator, seated in Broward County, Florida. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. You and Caldwell agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information. Claims of professional negligence are subject to the presuit requirements of Florida law and any dispute resolution provisions in the consent documents you sign, which control over this section.
Venue. For any matter not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Broward County, Florida.
We may suspend or terminate your access to the Site at any time, for any reason, without notice. Sections 8, 10, 11, 12, 13, 14, and 16 survive termination. Termination of Site access does not by itself terminate a membership, which is governed by the Membership Agreement.
We may revise these Terms at any time. The revised version will be posted on this page with an updated "Last Updated" date and takes effect when posted. Material changes will be communicated through the Site or by direct notice where required by law. Your continued use of the Site after that date constitutes acceptance.